Willis Consulting Services' business task is to audit the effectiveness of Healthcare Support Service programs that will help our partners make good business decisions.

We provide a detailed analysis of your current operation that measures your effectiveness against industry standards and your desired expectations. We provide honest feedback as to the overall quality you are receiving based on our own formats, not those of the in-house or contracted management providers.

We provide this service to both in-house and contract managed facilities. No facility is too large or small for the services we provide. Call us if you want to carefully look at your Healthcare Environmental Services, Hospital Patient Transportation or conduct in-house Customer Satisfaction Surveys.


Why Willis Consulting Services?

WCS provides a group of seasoned professionals that are adept in understanding all aspects of your Hospital Support Services. We look at the Hospital Housekeeping Services, Patient Transportation, Laundry and Linen programs and parts of the Supply Chain as it relates to the Hospital Environmental Services Department. Through affiliate companies, we can also provide similar services for Hospital Food Services, Healthcare Infectious Waste Management programs, and Hospital Grounds Care.

Each professional has multiple years of experience and is keenly aware of the facets that make your programs vibrant and customer focused.

Are you staffed correctly?

WCS can provide FTE evaluations to determine whether you are staffed appropriately in order to provide desired outcomes.

We also can perform Housekeeping Quality Assessments and Analysis and measure your effectiveness against other healthcare facilities in your market segment. Willis Consulting Services can also provide RFP Management including RFP review, RFP writing and RFP evaluations. We are positioned to help you clearly understand the dynamics of Housekeeping Contract Management companies and the pros and cons of their services.

Have a question?

For consultation options e-mail us at

...or call Bob Scott at (610) 366 -1870